Kavi Knowledge Base

Category » Email

There were 32 articles found in this category:

1. Accessing on-line mailing list archives
   Some stand-alone mailing lists are configured to store their archives on-line. If you have permission to view the on-line archives, you can access them in this way: go to the utility bar click your name select: My Participation in the Tools box on the right-hand side, click the name of the m ...
2. I can't post to a mailing list and the error message indicates I am not an account holder, but I am
   Scenario: You are an account holder but you are not able to send email to a mailing list, even though the sending email address appears to match your primary email address. Check the failure message in the email bounce message. Does it look similar to this?: <listname@mysite.org>: Sorry, ...
3. Email delivery error message: fatal: message already has a Mailing-List header
   I see this error message in the mail logs, what does it mean?: fatal: message already has a Mailing-List header (maybe I should be a sublist) (#5.7.2) This error most commonly occurs when someone tries re-sending a message received from a mailing list. The email process won't accept a message if ...
4. Why does the email tab in my group list email address instead of member name for some messages?
   When reviewing online the email messages for your group, you usually see the sender's name in the Submitter column on the Email page. (www.mysite.org/apps/org/workgroup/demogroup/messages.php) You may notice that sometimes the Submitter name is an email address instead of a person's name. This o ...
5. Member unable to post to mailing list even though email address is correct and valid
   This problem typically occurs when a member's company or email provider is using an email application called BATV that is supposed to help large organizations reduce their susceptibility to spam. BATV is an email scheme that uses PRVS or Simple Private Signature which is injected into the email ...
6. Stand-alone mailing list Moderator - Only One Moderation Request Gets Sent
   Question: I am a moderator and I sent a message to a stand-alone mailing list. Why didn't any of the other moderators for the list get a copy of the moderation request? When a moderator sends mail to a moderated list, the moderation request for their message only goes to them. From the mailing ...
7. How to allow staff and special users to post to all group mailing lists
   Create a Staff group: add a group called "staff" (http://www.mysite.org/apps/org/workgroup/staff) assign it the email address: staff (staff@mysite.org) Workspace recognizes that anyone who is subscribed to staff@mysite.org has a special role in groups and can post to any group mailing list. N ...
8. What is BATV?
   BATV is a scheme that uses PRVS or Simple Private Signature which is injected into the mail address to verify the identity of the sender. Our mailing list software does not support this variance in e-mail addresses and rejects messages using BATV headers. BATV is an Internet Draft, which each r ...
9. How long does a pending email stay in the moderation queue before it is deleted?
   Question: Can you confirm that if I send a message to members@mysite.org on Friday, but don't moderate it, it will still be available for moderation on Monday? You are safe if the gap between sending it and moderating it is less than 24 hours. After 24 hours, the list can wake up at any time an ...
10. Moderating pending email messages
    The recommended method for moderating mailing list messages is to respond to the moderation email. This method logs more events in the mail logs and provides better resources for investigating mail delivery questions, if needed. To respond via email, be sure that the correct address appears in ...
11. Subscribing to or unsubscribing from a stand-alone list via email
    Note: Some lists are configured to not accept mailing list software commands via email. For help and a description of available commands, send a message to: listname-help@mysite.org To subscribe to the list, send a message to: listname-subscribe@mysite.org To remove your address from the list, ...
12. Obtaining mailing list subscriber reports with first name, last name, and email address
    The method for obtaining mailing list subscriber reports with first name, last name, and email address depends on what the kind of mailing list in question. For group mailing lists, this information is available on the group roster page. (http://www.mysite.org/apps/org/workgroup/groupname/member ...
13. Adding a prefix to mailing list subject lines
    There are two different kinds of mailing lists, groups' mailing lists and stand-alone mailing lists. The procedure for adding a prefix to the subject line of email sent to these lists differs slightly. Groups mailing lists: go to the Group Settings page (http://www.mysite.org/apps/org/workgroup ...
14. What is the Receive Members Email setting?
    Each user account has an option to subscribe to the members email list. If set to "no", the user will not receive the notices that are sent to the members list. This is the user account setting in question: Receive Members Email* Yes, subscribe to the members email list and send other general an ...
15. Allowing users to manage their own mailing list subscriptions
    This setting is available for each stand-alone mailing list: Web Availability* Select who can see and subscribe to this list through the web. Public: This list is available to anyone. Account Holders Only: This list is available only to logged in users. Subscribers Only: This list is available ...
16. Downloading raw mail logs
    If you have the correct access permissions, you can download the raw mail logs from the "Site Usage Reports and Tools" page. (http://www.mysite.org/share/tools/) find this section: Log Analysis and this subsection: Mail click: Raw Logs Here you download a tarball (.gz file) of the raw mail tra ...
17. What does it mean when I see "I don't accept message with empty Subject" in the mail logs?
    While investigating an mail delivery issue, you may see a message similar to this in the logs:2009-05-01 11:58:49 ... sent 5792 bytes from qp 21747 2009-05-01 11:58:49 + ... bounce: qp 21750 2009-05-01 11:58:49 + mylist@mysite.org ... failure: reject: fatal: Sorry, I don't accept message with e ...
18. What does it mean when I see "trash address" in the mail logs?
    You may see a message in the mail logs similar to this: 2006-04-24 16:19:24 ... sent 4485 bytes from qp 27439 2006-04-24 16:19:24 + members@mysite.org ... success: return: info: trash address 2006-04-24 16:19:24 + RETURN ... 2006-04-24 16:19:24 end (1+0+0) "Trash address" means a help message o ...
19. Multiple Servers Causing Intermittent Mail Delays
    Question: I participate in the Marketing group. Sometimes I get an email right away, but the very next email takes two hours to get to me. What's happening? We see this sometimes with large corporations with multiple servers that accept emails for the same user. Here is an example of what it loo ...
20. Viewing information about email traffic for your installation
    Are you interested in information about the number of emails sent, or the total size of emails sent, in the Kavi applications for a particular date range? If you have the correct access privileges, you can get this information from the "Site Usage Reports and Tools" area of your installation. ( ...