Kavi Knowledge Base

Category » Tips & Tricks

There were 18 articles found in this category:

1. Trusted Site settings in IE
   Kavi Workspace 5 uses Web 2.0 technologies like AJAX (javascript) to enhance the user experience and improve functionality. The AJAX library we use relies on ActiveX being enabled. Internet Explorer (IE) 6 and 7 users will have a significantly degraded experience using Workspace 5 if ActiveX is ...
2. Stand-alone mailing list Moderator - Only One Moderation Request Gets Sent
   Question: I am a moderator and I sent a message to a stand-alone mailing list. Why didn't any of the other moderators for the list get a copy of the moderation request? When a moderator sends mail to a moderated list, the moderation request for their message only goes to them. From the mailing ...
3. Impersonate a User
   The Impersonate feature allows Super Admins to view Workspace as another user would, making it easier to support users with different participation rights. How it works If you have Super Admin privileges, you can access the Impersonate User feature from the Manage a User page: find the user you ...
4. Subscribing to or unsubscribing from a stand-alone list via email
   Note: Some lists are configured to not accept mailing list software commands via email. For help and a description of available commands, send a message to: listname-help@mysite.org To subscribe to the list, send a message to: listname-subscribe@mysite.org To remove your address from the list, ...
5. How big is my site?
   Question: How big is our site (in megabytes or gigabytes)? Please visit this page: http://www.mysite.org/share/tools/ Then click: Disk Storage Summary < Full Report > which takes you here: http://www.mysite.org/share/tools/disk_usage.php
6. Questions to ask a user if a browser or connectivity issue is suspected
   These are handy questions to ask if you suspect the user's browser or internet connection may be affecting a user's ability to access or use Kavi Workspace: What operating system (name and version)? What browser (name and version)? What kind of connection (T1, DSL)? What access point? (Does the ...
7. Taking a screen capture to provide to Support
   To help us troubleshoot your problem, sometimes Kavi Support will ask you to capture an image of what you are are seeing on your screen and to forward it to us as an attachment. This image is called a screen capture. Windows Instructions produce the error or navigate to the screen of interest p ...
8. Auto naming document folders
   An auto naming folder automatically assigns names to documents added or moved into it. This can be handy for managing technical documents that must follow a specific naming convention. It can also be make it easier to search and sort a folder that contains dozens of similar documents. The name a ...
9. What is the Paste from Word button?
   When you are adding or editing a calendar event in Groups, the Paste from Word button automatically removes hidden characters when the source file for the copied text is a Microsoft Word document. The Paste from Word button is available on the event Description, Agenda and Minutes fields. Why? T ...
10. What is Kavi Workspace 5?
    Kavi Workspace 5 presents the most significant overhaul of Kavi applications to date. While the core functionality remains intact, design and navigation improvements simplify user and administrator access to Workspace's sophisticated features. Read more . . .
11. How do I log in using OpenID?
    OpenID lets you log into many services with the same digital identity. You create your username and password in one place and can then gain access to multiple software systems. This reduces headaches caused by having to remember so many passwords. You can log into Kavi Workspace with a variety o ...
12. Option to stay logged in to applications is not persisting
    You may find that even after selecting the checkbox to "Keep me logged in for two weeks", you are still asked to log in each time you want to access the applications. Why? This checkbox: relies on browser cookies in order to work. This means that your browser must accept and store cookies, and ...
13. What is the Take Action menu?
    The Take Action menu shows you all the items that you need to respond to today. It includes, for example: attend a scheduled meeting vote on a ballot pay your membership renewalThe Take Action menu is located in the top right side of every page in Kavi Workspace. Click on Take Action (or the do ...
14. How do I pull a report on all the ballots a user has voted on in the past quarter?
    Note: You need Org Admin privileges to view this report. Visit the Group Administrator page: (http://www.mysite.org/apps/org/workgroup/admin/) Then choose this: Explore Usage by Company or Person (http://www.mysite.org/apps/org/workgroup/admin/reports/index.php) You then drill down to the inform ...
15. How does the task list work?
    Your task list is the main interaction area on the Workspace landing page. In this section you see items that you need to take action on within the next 24 hours, 7 days or 30 days. Overdue items are also listed. Clicking on a time period displays all relevant items. The "Show..." drop down men ...
16. What are status updates?
    When you log into Kavi Workspace, you see any updates to the status of your mailing list subscriptions, group roles, and voting eligibility. Here are some examples: Mailing List Subscriptions You only see this status change notice if any of the following changes have occurred to your mailing li ...
17. What is a New Participant?
    Kavi Workspace displays information to help new users get started quickly. The New Participant content displays for a minimum of four hours from the first recorded login, regardless of activity performed. This four-hour minimum window is intended to display the New Participant content for the u ...
18. What is the New Since date and how is it calculated?
    When you log into Kavi Workspace, you see a section with a title similar to this:New Since Mar 11, 2009 This section is designed to show you additions and changes since you last used the applications. It contains information about the numbers of: new documents new events ballots opened ballots ...