Kavi Knowledge Base :: What determines what training topics I see?

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What determines what training topics I see?

There are three factors that influence what training topics you see after logging in:

Audience
Display On
Display Order

Audience:
The training topic displays for anyone who meets any of the selected qualifications. For example, if the training topic audience is configured as:

Company Reps
Primary Contacts
Group Admins

That topic displays for all Company Reps, Primary Contacts, and Group Admins. It is only necessary that you meet one of these qualifications to see this topic.

Display On:
This attribute identifies where you see that particular training topic. Choices include:

Workspace Landing
My Participation
My Company

Display Order:
If there are multiple training topics that display for you on a particular page, this attribute determines the order in which they display. Each training topic displays for a period of time. When that time is up, the next topic (based on Display Order) takes its place. The topics continue to cycle through, so a topic is always displaying on that page.

Note: If there is no topic for a particular page that you are eligible to see, no training center box displays. If there is only one topic you are eligible to see, you will always see that topic.

Example:
As an example, say you are an Organization Administrator testing your training topic configuration. You log in with your Admin account and you see the Take Action instructions. You log in with your user account and see the Task List. Currently, training topics are configured on your site so that the following items display on the Workspace Landing page (the one you see when you log in):

Take Action Menu :: displays to Everyone
Task List :: displays to Group Contributors
Meeting RSVP :: displays to Groups Participants
New Group Member - Contributor :: displays to Group Contributors
New Ballot :: displays to Eligible Voters
Join a Group :: displays to New Participants

Your administrator account is not a Group Contributor, a Group Participant, or an Eligible Voter. It is also not a New Participant (logged into the applications three times or less and not a group member). It is likely then that the Take Action Menu topic is the only one you will see on the Workspace Landing page unless/until you add another one that would apply to that user.

Your user account belongs to 5 groups, has submitted documents, voted on ballots, etc. This user account will see these other topics as well.

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